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If you were waiting for 1.5 and were sent 1.0

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SHINGO
(@shingo)
Active Member
Joined: 5 months ago
Posts: 4
Topic starter  

I know there are some people on indiegogo, but how do I go about replacing my 1.0 when I was waiting for 1.5 and was sent 1.0? I have contacted the support email, but should I just wait there?


   
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AP756
(@ap756)
Moderator Moderator
Joined: 2 years ago
Posts: 282
 

Shingo, answering your question isn't easy. Following are my personal thoughts, nothing official (I'm just an unpaid volunteer). Luckily you got at least a V1 (others are still waiting for any hardware) and you already informed CarDongle that they didn't sent the correct V1.5. You already learned how to wait, so just do that a while longer. For the time being it's best to use V1, try to maximize the use of it and hope that CarDongle is able to sort all of our problems. 

Bye for now  Fred


   
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SHINGO
(@shingo)
Active Member
Joined: 5 months ago
Posts: 4
Topic starter  

@ap756 

Thanks for the Fred reply.
I was disappointed with 1.0 when I finally received it.
I'll wait for a reply from the cardongle team as it hasn't been long since I contacted the support email for the time being.

This post was modified 4 months ago by SHINGO

   
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AP756
(@ap756)
Moderator Moderator
Joined: 2 years ago
Posts: 282
 

As far as I know China/HK had another COVID lockdown. I suppose this influenced delivery and correspondence again. Crazy world...

Bye for now  Fred 


   
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SHINGO
(@shingo)
Active Member
Joined: 5 months ago
Posts: 4
Topic starter  

He replied that we could exchange in the comments.
He also said he would contact us here if that is the case.
I hope that others in the same situation will be able to exchange to v1.5 successfully.


   
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dabench36
(@dabench36)
New Member
Joined: 4 months ago
Posts: 2
 

Hi, 

 

I also just received a 1.0v which is incorrect. I was meant to receive a 1.5v which I paid the upgrade for. To make things worse my 1.0v does not work on my head unit. (Subaru Crosstrek supported car)

 

Hopefully I can also send this back for the correct unit


   
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sethm61
(@sethm61)
Trusted Member
Joined: 2 years ago
Posts: 42
 

I too recd a v1 instead of the 1.5 AND my v1 is a paper weight.
Dev responded saying they had me down for v1.  Luckily I kept the emails - I found a response from them in April of 2021 acknowledging my request for v1.5.

Not a happy camper.

This post was modified 3 months ago by sethm61

   
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SHINGO
(@shingo)
Active Member
Joined: 5 months ago
Posts: 4
Topic starter  

Need to swap for v1.5

in the subject line.
info@cardongle.co
Emailed.

I hope this will settle the matter.


   
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