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How to contact Cardongle

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AP756
(@ap756)
Moderator Moderator
Joined: 2 years ago
Posts: 294
Topic starter  

Forwarded info from Tommy (as of 07.09.2022). This is the (for the time being) only way we should contact Cardongle:

 

Hi Guys!

The forum login / registration has been fixed.

Email us at: info@cardongle.co if you have any bug reports on forum. If you are awaiting your order, write "Forum Member XXX(name) + PBID Number" in email subject.

 

Email subject example:   "Forum Member Freddy Rocks + PBID123456780 - awaiting shipment"

Or 

"Forum Member Freddy Rocks + PBID123456780 - Bug Report"

 

This way we can look up your order easier.

 

Thanks!

@Tommy please clarify what PBID is for you. Is this the contribution ID from Indiegogo? I'm a bit confused... 😉

Please try to comply to these "rules" to make it easier for the Cardongle team to get the transparency they need to get this project back on track in the near future. And please don't ask for a concrete delivery time, still there is a shortage of parts and the development isn't finished yet. Be patient! I know this is hard, please try at your best. Thanks

Bye for now  Fred

This topic was modified 5 months ago by AP756

   
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wtebbens
(@wtebbens)
Active Member
Joined: 2 years ago
Posts: 3
 

thanks, but what's "PBID"? In the IndieGoGo campaign I see a Contribution ID. Is it that?


   
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AP756
(@ap756)
Moderator Moderator
Joined: 2 years ago
Posts: 294
Topic starter  

@wtebbens I think so, never got an answer to my question. I suppose your contribution ID is the correct one.

Bye for now  Fred 


   
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Tommy
(@admin)
Member Admin
Joined: 2 years ago
Posts: 229
 

PBID stands for Pledgebox ID.  you can list your PBID in this thread as well. Sometimes our mailbox loses emails.... (Server issue)


   
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sethm61
(@sethm61)
Trusted Member
Joined: 2 years ago
Posts: 43
 

Even though I requested a version 1.5 - a version 1 showed up in August.  To this date have NOT gotten it to work.  Please someone send me 1.5 and one that works!

Seth M

ID # 3895


   
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AP756
(@ap756)
Moderator Moderator
Joined: 2 years ago
Posts: 294
Topic starter  

@sethm61 Did you sent this by email too? If not do so by following the posting rules (see first message here). And please bear in mind that the assembly of new hardware goes really slow due to missing parts. Well, you know.

Bye for now  Fred


   
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sethm61
(@sethm61)
Trusted Member
Joined: 2 years ago
Posts: 43
 

Yep. Did get one reply - them saying i ordered v1.  I replied with a copy of my email from MANY months ago requesting v1.5 AND a copy of their acknowledgment. Since then radio silence! Fraudsters as far as I am concerned.

 

This post was modified 4 months ago by sethm61

   
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AP756
(@ap756)
Moderator Moderator
Joined: 2 years ago
Posts: 294
Topic starter  

@sethm61 If your mail was sent more than 4 weeks ago please resend it following the rules (don't forget your backer #). 

Bye for now  Fred 

This post was modified 4 months ago by AP756

   
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bhushanahire
(@bhushanahire)
New Member
Joined: 2 years ago
Posts: 2
 

@admin or @ap756 Shipment status, please? PBID: Kickstarter Sequence #2632 PledgeBox Id PBID001303408 Its been a while. 


   
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AP756
(@ap756)
Moderator Moderator
Joined: 2 years ago
Posts: 294
Topic starter  

@bhushanahire, I'm just a volunteer and I got no shipment notification for you. If not already done please send an email to info@cardongle.co with the header like described in message 1 of this thread. In addition to that please read _here_(the latest official statement).

Bye for now  Fred


   
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mary
 mary
(@mary)
New Member
Joined: 2 months ago
Posts: 1
 

It's been months, where is my order?  It's bad enough I never got my order but I don't even receive replies to my emails.  Also I don't know where to find my PBID, all I have is my Contributon ID on my sales receipt - Contribution ID 6517.  Please just send me the item with the 1.5 version of the firmware.


   
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AP756
(@ap756)
Moderator Moderator
Joined: 2 years ago
Posts: 294
Topic starter  

@mary , please write an email to info@cardongle.co with your contribution number in the topic as described in the first message on this thread. COVID and Chinese New Year will influence the response time, please be patient.

Bye for now  Fred


   
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